Patient guide · reports & documentation

NDIS Reports at biio.

What to expect when you need a report for your NDIS plan

We know how much rests on getting the right documentation to the NDIS, and we want the process to feel clear from the outset — including what a report involves, who can write one, and what it will cost you before any work begins.

Written by
our allied health team
Usual threshold
6 months and/or 5 appointments
Before any work
a written quote from us
Charged at
your clinician’s hourly rate

who writes NDIS reports at biio.

01 — your clinician

NDIS reports are completed by our allied health team — occupational therapists, physiotherapists and exercise physiologists.

Our medical team and specialists — GPs, nurse practitioners, rheumatologists, paediatricians and other consultants — don’t complete NDIS reports. They will always provide a consultation report or summary letter as part of your standard care with them, and that letter can often be included as supporting evidence in your NDIS submission. If you’re not sure whether what you already have is enough, our operations team can help you work it out.

when we can write one.

02 — eligibility

Before an allied health clinician can write an NDIS report, we generally ask that you’ve been under their care for at least six months and/or had at least five appointments with them.

This isn’t a formality. A report carries far more weight when the clinician writing it has genuinely worked with you over time — they can describe your day-to-day function accurately, comment on how you’ve responded to treatment, and speak to what’s changed. A report written after one or two appointments simply can’t do that, and it tends not to serve you well with the NDIS.

If you’re close to the threshold

Your clinician can use their judgement on this and may proceed sooner in some circumstances. If you’re close to the threshold, or your situation is time-critical, please raise it with them or with our operations team and we’ll talk it through with you.

how to request a report.

03 — four steps
01
Speak with your clinician. You can raise it during an appointment, or contact our operations team and we’ll check with your clinician on your behalf.
02
We’ll give you a quote before any work starts. Your clinician will estimate how long the report is likely to take, and our operations team will come back to you with a written quote based on that estimate and the clinician’s hourly rate. Report work is charged at your clinician’s hourly rate, and rates vary between clinicians.
03
You decide whether to go ahead. Nothing is written, and nothing is charged, until you’ve seen the cost and confirmed you’d like us to proceed. If the final time taken differs from the estimate, we’ll let you know.
04
Your report is released once payment is arranged. We’ll send the completed report to you directly, and it’s yours to share with the NDIS, your plan manager or your support coordinator as you need.

what it costs — and how to keep costs down.

04 — fees & funding

Report writing is work done outside your appointment, so it is charged separately from your consultation fee.

A few things worth knowing:

Some documents can be completed inside your appointment.

If the paperwork is short, or you’d prefer to work through it together, your clinician may be able to complete it with you during your consultation. In that case there’s no separate report fee — you simply pay for the appointment. It’s worth asking when you book, so we can allow enough time.

Short pieces of paperwork usually aren’t charged.

Anything that takes only a few minutes is generally absorbed into your care.

You may be able to use your NDIS funding.

If you’re self-managed or plan-managed and have funding available in your plan, report writing can often be billed against it rather than paid out of pocket. Let our operations team know when you request the report and we’ll confirm what’s possible and coordinate with your plan manager. Please note that a service agreement is only in place for plan-managed participants — if you don’t have one, the same process still applies.

Current fees

Our current fees are available at www.biio.com.au/fees.

a few other things to know.

05 — capacity, timing, scope
Your clinician may not always be able to take it on.

Reports are substantial pieces of work, and there will be times when a clinician doesn’t have the capacity to complete one within the timeframe you need. If that happens we’ll tell you early and help you find another way forward, rather than leaving you waiting.

Tell us your deadline upfront.

If you have a plan reassessment, a meeting or a submission date, please let us know when you first ask. It’s much easier for us to work backwards from a real date than to rush at the end.

The same process applies to other reports and letters.

Disability Support Pension reports, Centrelink forms, insurer and employer letters, and school or workplace documentation all follow the same steps — clinician estimate, quote from our operations team, your confirmation, then the work.

questions.

06 — talk to us

Our operations team is the best place to start for anything to do with reports, quotes, timeframes or funding.

Every body tells a story.